> HOW WE WORK

We develop unique communications strategies capable to transform your business model.

We focus on a deep understanding of your company, your vision, your goals and objectives, as well as on a full understanding of your client, to the point of being able to anticipate their needs and desires. We empower your brand image, focusing on those values that differentiate it and make it unique.
We develop sales proposals that the client understands as high value opportunities, communicating them through highly customized & specific messages, choosing the most efficient channels for each client and each case, emphasizing at each touch point the differential proposal of your brand and ensuring a highly satisfying customer experience.

We analyze:

WHO • WHAT • HOW • WHERE • WHEN • WHY

CLIENTS (Client Centric Marketing)
We deeply know your clients

• WHO are they
• HOW they behave
• WHAT do they need or want
• WHERE are they
• WHY will they choose your company

OPPORTUNITIES (Opportunity Centric Marketing).
We identify wants and needs - We generate opportunities

• WHO wants a service or a product at a certain time
• WHERE is that service or product desired?
• WHAT factors do your customers appreciate as distinguishing & decisive when it comes to decide the purchase
• WHEN do your customers desire a service or product
• WHY will they choose your company when it comes to decide the purchase

LANDSCAPE
We take into consideration all those variables which escape the direct control of your company, assessing them to make the right decisions at every moment.

• What are your competitors doing
• Demographic trends
• Industry legislation
• Macroeconomic variables

All our services are all about to achieve five key objectives:

 1 - Empower brand awareness
2 - Optimize customer experience
3 - Develop client engagement
4 - Optimize cost efficiency / operational effectiveness
5 - Maximize return of inversion

DISCOVER

The first phase we call discovery. We listen to the client. It is imperative to completely understand the client’s business model, its vision, its goals and challenges. We turn full focus on where a brand has been, where it is today and where it is going. And we bone up the situation of your market and your competitors .We survey the competitive marketplace and landscape. We explore the battlefield.

ANALYZE

This is where all the information compiled is analyzed. Due to this previous research we will better identify those values which better define your brand, distinguishing them and empowering them, as well as your clients´ habits, needs and wants, and the channels we must use to reach them in the most effective way. Concise cause and effect strategies are created, which will let us develop successful actions.

CREATE & COOK

The next step is mulling things over and boiling things down to a solid, attractive, different selling proposal. So we choose the most convenient ingredients and we ignite our creative casseroles so we may cook our exclusive recipes and obtain unique dishes: short, sweet, strategic messages, To the point.

SERVE & MEASURE

Now that we have our dish ready, we must serve it at the customer's table. And here is when the magic happens. All those previous analysis, strategies and creative processes are distilled into a message, which is launched through the most relevant and effective marketing channels. And once the message is launched, we set the metrics to measure our performance.

LISTEN & MONITORING

Now it is time to step back and watch the bonfire ignites. But the process does not stop here. We dominate the flames making mid-course corrections and any necessary tweaks to assure we obtain exactly the desired objective.

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    Fernando el Santo, 24 • 1c • 28010 Madrid