> SERVICES

We design and develop tailor made strategies, experiences and actions that fit every purpose.

All our services are all about to achieve five key objectives:

 1 - Empower brand awareness
2 - Optimize customer experience
3 - Develop client engagement
4 - Optimize cost efficiency / operational effectiveness
5 - Maximize return of inversion

Strategy

• Business Development
• Brand Identity & Brand Planning
• Communications Architecture
• Strategic & Tactical Segmentations
• Microtargeting

Customer Experience

• Customer Journey mapping
• Touch points & Pain points Analysis
• Conversion Funnel Definition
• Customer Service Oriented Strategies
• Workshops & Focus Groups

Multichannel communications

• Web Design / Content / Chat
• Social Media
• Mobile & Apps
• Content Strategy
• Printing
• POS & POP (In-store)

Creative services agency

• Creativity & Graphic Design
• Direct Marketing
• Event Production
• Graphic Production
• Augmented Reality (AR) & Video
oficce

    Aralar, 11 • 28028 Madrid

contact

Email: marketing@blackbirdmk.com